1 RED DOOR LANE LTD

Website Terms and Conditions of Sale

Prepared for 1 Red Door Lane Ltd

Governing law: England and Wales

Draft date: September 2026

 

1. Introduction and Who We Are

This website (the "Website") is operated by 1 Red Door Lane Ltd ("1 Red Door Lane", "we", "us" or "our"), a company registered in England and Wales under company number 11105505, whose registered office is at Union House, Union Street, Coventry, CV1 2NT. We are not currently registered for VAT.

We sell a range of home interiors products, including but not limited to furniture, lighting, bed linen and soft furnishings, rugs, and home décor and accessories (together, "Products"). Certain clauses below apply differently depending on the type of Product ordered (for example, delivery and cancellation rights for furniture differ from those for textiles) and are flagged accordingly.

These Terms and Conditions ("Terms") govern your use of the Website and any contract for the purchase of Products between you and 1 Red Door Lane. By placing an order through the Website, you agree to be bound by these Terms. Please read them carefully before ordering.

These Terms apply to consumers purchasing Products for personal, non-business use, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you wish to purchase as a business, please contact us separately, as different terms will apply.

If you have any questions about these Terms or wish to contact us, please email welcome@1reddoorlane.com or write to us at the registered office address above.

2. Definitions

•      "Contract" means the contract between you and us for the sale and purchase of a Product, formed in accordance with clause 4.

•      "Order" means your order for the Products, submitted via the Website.

•      "Order Confirmation" means our email or on-screen acknowledgement confirming that your Order has been accepted.

•      "Products" means the furniture, lighting, bed linen, soft furnishings, rugs, home décor and other home interiors products offered for sale on the Website.

•      "Made-to-Order Products" means Products manufactured, assembled, cut, upholstered in a chosen fabric, or otherwise personalised to your specification after you place your Order (for example, made-to-measure furniture, bespoke upholstery, or engraved items).

•      "Working Day" means any day other than a Saturday, Sunday or public holiday in England and Wales.

3. Using the Website

You must be at least 18 years old and have legal capacity to enter into a binding contract to place an Order on the Website. By using the Website you confirm that you meet these requirements.

We may update, suspend or withdraw all or part of the Website at any time, including for maintenance, and we will try to give reasonable notice of any planned downtime where practicable.

You are responsible for keeping your device and connection secure, and for all activity that takes place under any account you create on the Website.

4. Orders and How a Contract Is Formed

Product descriptions, images and pricing on the Website are an invitation to treat, not an offer to sell. When you place an Order, you are making an offer to purchase the Products, which we may accept or decline at our discretion.

We will send you an Order Confirmation once we accept your Order. A Contract between you and us is only formed at the point we send the Order Confirmation — not when you place the Order or receive an automated order-received email, which merely acknowledges receipt.

Occasionally we may be unable to accept an Order, for example because a Product is out of stock, we identify a pricing or description error, or we are unable to obtain authorisation for payment. If this happens after payment has been taken, we will notify you and refund any sum already paid without delay.

We will assign an order number to your Order and it will help us if you can tell us the order number whenever you contact us about your Order.

5. Products

We make every reasonable effort to display colours, textures, materials and dimensions accurately, but slight variations may occur due to photography, screen settings, and the natural character of materials such as linen, cotton, wood grain and leather — this is a feature of natural materials, not a defect. Product dimensions on the Website are approximate; please check measurements against your space, doorways and access routes before ordering furniture, as we cannot accept dimension-related returns as faulty where the stated size was accurate.

Textile Products (bed linen, soft furnishings, rugs) are labelled with full fibre composition in accordance with the Textile Products (Labelling and Fibre Composition) Regulations 2012. Upholstered and filled furniture Products comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended), including fire-resistant fillings and permanent labelling. All Products are supplied in accordance with the General Product Safety Regulations. Performance and material claims made on the Website (for example, natural-fibre, solid-wood or thread-count specifications) are supported by the underlying testing or certification referenced against each Product; where a claim is not yet substantiated for a given material, it will not be used in marketing until it is.

Where electrical items (such as lighting) are sold, they comply with the applicable UK electrical safety and WEEE (waste electrical and electronic equipment) regulations, and packaging should be retained until you are satisfied the item works correctly.

We reserve the right to amend the Product range, specifications and packaging from time to time, including to reflect improvements in materials or manufacturing, provided this does not materially affect the quality of a Product you have already ordered.

6. Price and Payment

All prices displayed on the Website are in pounds sterling (GBP). We are not currently registered for VAT, so no VAT is added to the prices shown. If we become VAT-registered in the future, we will update the Website and these Terms, and prices may change accordingly. Delivery charges are shown separately at checkout before you confirm your Order.

We take reasonable care to ensure prices are correct, but errors may occasionally occur. If we discover a pricing error in your Order, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel; if we are unable to contact you, we will treat the Order as cancelled and refund any payment taken.

Payment is taken via our third-party payment processor at the time you place your Order. We do not store your full card details. You confirm that the payment card or method used is your own or that you are authorised to use it.

7. Delivery

We deliver to addresses within the United Kingdom using third-party courier and, for larger items, specialist two-person delivery services. Estimated delivery times are shown on the Website and at checkout and are indicative, not guaranteed, delivery dates. Furniture and other bulky Products generally have longer lead times than textiles and smaller accessories, as reflected at checkout.

Delivery is completed when the Products are delivered to the address you provided. Risk in the Products passes to you on delivery. Ownership of the Products passes to you once we have received payment in full.

Furniture and bulky items

For furniture and other large or heavy Products, delivery is to your room of choice on the ground floor, or to a room of choice generally where a two-person delivery service is used, as specified for that Product at checkout. You are responsible for ensuring there is safe and adequate access (doorways, stairwells, lifts) for the Product to reach the intended room; where access is not possible, the item may be left in the most suitable accessible space and additional charges may apply for redelivery attempts, return of an undeliverable item, or waiting time.

If delivery is delayed by an event outside our control, we will let you know as soon as possible and take reasonable steps to minimise the delay, but you will not be entitled to compensation for the delay itself (see clause 15, Events Outside Our Control).

If no one is available to take delivery, the courier will follow their standard process for a missed delivery (leaving a card, redelivery, or collection point for smaller items; rebooking for two-person furniture delivery), and repeated failed delivery attempts due to an incorrect address or unsuitable access you provided may result in additional charges to cover redelivery.

Please inspect furniture and larger Products as soon as reasonably possible after delivery and before disposing of packaging, and report any transit damage to us within a reasonable time so we can arrange a repair, replacement part, or collection.

8. Your Right to Cancel (Cooling-Off Period)

Because you are a consumer buying online, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your Contract within 14 days of receiving your Products, without giving any reason.

To cancel, you must inform us of your decision by a clear statement (for example, by email) before the cancellation period expires. You do not have to use a specific form, but a model cancellation form can be provided on request.

If you cancel, you must return the Products to us without undue delay and in any event within 14 days of telling us you wish to cancel. You will be responsible for the cost of returning the Products unless we notify you otherwise or the Products are faulty or misdescribed. For furniture and other bulky Products that cannot reasonably be returned by post, we will arrange collection at a cost to you reflecting our direct cost of collection, which we will confirm before arranging it.

We will refund the price paid, including standard delivery costs (but not any premium for expedited delivery you chose), within 14 days of receiving the returned Products back, or of you providing evidence of having sent them back, whichever is earlier. We may make a deduction from the refund for any diminished value of the Products resulting from unnecessary handling by you beyond what is needed to establish their nature and characteristics — for example, unwrapping and inspecting bed linen is fine, but using or washing it before returning it is not.

Exceptions

The right to cancel does not apply to Made-to-Order Products — for example, furniture made to your chosen dimensions, custom upholstery fabric or finish, monogrammed textiles, or other Products personalised to your specification — once production or personalisation has begun, as flagged on the relevant Product page before you order. Where a Made-to-Order Product has a cancellation window before production starts, this will be stated at the point of order.

9. Returns and Exchanges Outside the Cooling-Off Period

In addition to your statutory cancellation right, we offer a goodwill returns policy of 14 days from delivery for unused Products in their original packaging with labels attached, for a refund or exchange. This is a discretionary benefit on top of your legal rights and does not affect them.

To arrange a return, please contact us using the details in clause 1 with your order number. We will confirm the return process, including whether a prepaid returns label is provided.

10. Faulty, Damaged or Misdescribed Products

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. In summary, if a Product is faulty, not as described, or not of satisfactory quality:

•      Within 30 days of delivery, you are entitled to a full refund or replacement.

•      After 30 days but within the first 6 months, you are entitled to a repair or replacement in the first instance; if that is not possible or does not resolve the fault, you may be entitled to a full or partial refund.

•      After 6 months, you may still have rights, but you may need to demonstrate that the fault was present at the time of delivery.

If you believe a Product is faulty, please contact us with your order number, a description of the fault and, where possible, photographs. We will not ask you to bear the cost of returning genuinely faulty Products.

11. Care, Assembly and Product Use

Bed linen, rugs and soft furnishings should be cared for in accordance with the care label attached to each Product. Damage arising from failure to follow the stated care instructions (for example, incorrect washing temperature) is not covered as a manufacturing fault.

Furniture should be assembled (where self-assembly), positioned and maintained in accordance with any instructions supplied. Damage caused by incorrect self-assembly, use outdoors of Products not designed for outdoor use, or failure to follow weight or use guidance, is not covered as a manufacturing fault.

Where a Product's manufacturer offers its own guarantee in addition to your statutory rights (for example, on mechanical or structural components), details of that manufacturer's guarantee, including its duration and how to claim under it, will be provided with the Product or on the Product page. Any such guarantee is provided by the manufacturer, not by us, and is in addition to, and does not affect, your statutory rights against us under the Consumer Rights Act 2015.

12. Intellectual Property

All content on the Website — including text, graphics, logos, photographs, the 1 Red Door Lane name and branding, and the design of the Website itself — is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws.

You may view, download and print extracts of the Website for your own personal, non-commercial use only. You must not reproduce, republish, distribute or otherwise commercially exploit any content from the Website without our prior written consent.

13. Acceptable Use

When using the Website, you must not:

•      Use the Website in any way that is unlawful, fraudulent, or has any unlawful purpose or effect;

•      Attempt to gain unauthorised access to the Website, the server on which it is hosted, or any connected system;

•      Introduce viruses, malware or other harmful material to the Website;

•      Use any automated system (bots, scrapers) to access or extract data from the Website without our written permission;

•      Impersonate any person, or misrepresent your affiliation with any person, when using the Website.

We reserve the right to suspend or terminate your access to the Website and, where relevant, cancel outstanding Orders, if we reasonably believe you have breached this clause.

14. Our Liability to You

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

Subject to the above, our liability to you in connection with any Contract is limited to the price you paid for the relevant Products. We are not liable for any loss or damage that is not a reasonably foreseeable consequence of our breach of these Terms, or for losses relating to your business (including loss of profit, loss of business, business interruption, or loss of business opportunity), since we supply Products to consumers for domestic and private use.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, as set out in clause 15.

15. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including but not limited to strikes, adverse weather, courier or supply-chain disruption, acts of God, war, or governmental action. If such an event affects the delivery of Products to you, we will contact you as soon as reasonably possible and take steps to minimise the effect of the delay.

16. Data Protection and Privacy

We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Full details of what data we collect, how we use it, and your rights are set out in our Privacy Policy, available on our website which forms part of these Terms.

17. Complaints and Alternative Dispute Resolution

If you are unhappy with your Order, please contact us first using the details in clause 1 so we can try to resolve the matter directly. If we are unable to resolve a complaint to your satisfaction, you may refer the dispute to an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute, or use the European Commission's Online Dispute Resolution platform where applicable. We are not obliged to use ADR, but will consider any request to do so in good faith.

18. Changes to These Terms

We may revise these Terms from time to time, for example to reflect changes in the law, our Products, or our business practices. The version of the Terms in force at the time you place an Order will apply to that Contract. We will post the current version of these Terms on the Website with the date it was last updated.

19. General

Assignment

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may not transfer your rights or obligations under a Contract without our written consent.

Severance

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

Waiver

If we fail to insist that you perform any of your obligations under these Terms, or fail to exercise any right or remedy, this will not constitute a waiver of that right or remedy.

Entire Agreement

These Terms, together with our Privacy Policy and any Order Confirmation, constitute the entire agreement between you and us in relation to your Order, and supersede any prior agreement, understanding or arrangement.

Third Party Rights

A Contract is between you and us. No other person has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

20. Governing Law and Jurisdiction

These Terms, and any Contract between you and us, are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in relation to these Terms in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of that part of the UK.

21. Contact Us

1 Red Door Lane Ltd

Union House, Union Street, Coventry, CV1 2NT

Email: welcome@1reddoorlane.com

Company number: 11105505