Shipping policy
Delivery Policy
Read before publishing: This is not legal advice. It's written to reflect your actual obligations under UK consumer law (the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015), but a solicitor should confirm it before it goes live. Replace every highlighted placeholder.
Last updated: [date]
Delivery Areas & Costs
We currently deliver to addresses within the United Kingdom.
|
Order type |
Cost |
Estimated timeframe |
|
Standard items (under £250) |
£6.95 |
[X–X business days] |
|
Standard items (£250 and over) |
Free |
[X–X business days] |
|
Large furniture (sofas, cabinets, beds) |
£45 |
[X–X weeks — confirm real lead time] |
Your Right to Know the Delivery Date
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you're entitled to know when your order will arrive before you complete your purchase. We show estimated delivery windows on every product page, and confirm a firm delivery date directly for made-to-order or large furniture items once your order is placed.
If Delivery Is Late
Under the Consumer Rights Act 2015, if we haven't agreed a specific delivery date with you, we must deliver within 30 days of your order. If a delivery date was essential to your purchase (for example, you told us it needed to arrive by a certain date) and we miss it, you're entitled to cancel your order and receive a full refund.
● If your order is significantly delayed, contact us at [hello@1reddoorlane.com] and we'll either agree a new delivery date or offer a full refund.
● You do not have to accept a late delivery if the date was essential to your purchase.
Risk and Ownership
Your order remains our responsibility — including the risk of loss or damage in transit — until it's delivered to you or a person you've nominated to receive it. Ownership of the goods passes to you once we've received full payment and the item has been delivered.
Large & Made-to-Order Furniture
Sofas, cabinets, and other large furniture pieces may be made to order or shipped from our upholsterers, so lead times are longer than standard items. We'll always confirm a realistic delivery window before you order, and a firm date once your order is placed. Large items are typically delivered by a two-person team; someone will need to be present to receive them.
Failed Delivery Attempts
[Describe your actual process — e.g. "If you're not available, our courier will leave a card and attempt redelivery, or you can arrange collection from a local depot."]
International Delivery
[We don't currently ship outside the UK — remove this section if that's accurate, or add details once international shipping is available.]
Contact Us
If your order hasn't arrived within the estimated window, or arrives damaged, contact us at [hello@1reddoorlane.com] and we'll sort it out.